• Michael Bernstein, Executive Vice President & Chief Administrative Officer, VNSNY
  • Bridget Gallagher, GNP, MSN, Vice President, Americare
  • Jane Shukitis, President and CEO, UR Medicine Home Care
  • Rebecca Fuller Gray, RN, MBA, Executive Vice President for Clinical and Program Affairs, HCA (moderator)

The coronavirus disrupted operations in all sectors across the country, especially in health care. Leaders rising to the occasion know that communication with frontline staff is an essential tool for ensuring that their needs are met so that they can work effectively with the confidence of having your organizational support. Many organizations created or implemented unique emergency communications plans in the first months of the public health emergency as pressures rose in their overall response efforts.

As we brace our organizations for the predicted next phases or second wave of this crisis, now is the time to evaluate your communication systems and determine what worked, what didn’t achieve your intended impact, what was missing, and what adjustments are necessary for what comes next.

In this session you will hear insights, tips and suggested best practices from home care leaders from several organizations across the state about how their agencies stayed connected with their workforce during the pandemic.