Carrots & Sticks Don’t Work: Build a Culture of Employee Engagement with the Principles of RESPECT™ (Paul Marciano), plus 101 Behaviors that Promote Respect in the Workplace
Achieving Five Star Quality in Home Care and MLTC (Amy Bowerman, RN, Director of Quality, Director of Patient Services, Mohawk Valley Health System; Sara Butterfield, RN, BSN, CPHQ, CCM, Senior Director, Health Care Quality Improvement, IPRO; Dianna D’Amico, RN,C, MA Director GBD Clinical Program – MLTC Empire BCBS, Health Plus; Alexandra Blais, MPH, HCA; Al Cardillo, LMSW, HCA).
On Being Wrong (Kathryn Schulz)
Discover Your Niche in a Value-Based Healthcare Marketplace: Positioning Your Agency for Success (Karen Butterton)
Achieving Value through Palliative Care (Todd R. Coté MD, HMDC, FAAHPM, FAAFP)
Indications and Use: Medical Cannabis in New York State (Dr. Bernard Lee, MD)
Occupational Stress among Home Health Care Workers: Integrating Worker and Agency Level Factors for Long‐Term Recruitment and Retention (Jeanette M. Zoeckler, PhD, MPH)
Optimizing Revenue Cycle Management in Today’s Payment Environment (Phil Feldman and Donna Sole)
Lessons Learned From Analyzing Patient Data (Andrew Braunstein and Russell Lusak)
The Fort Drum Regional Health Planning Organization (Fort Drum Regional Health Planning Organization)
10 Lessons in Leadership & Advocacy From a Global Nursing Leader (Roger Noyes)